MINI certainly has something to be proud of this month. For the second year in a row, MINI has been named the top service experience by J.D. Power. Whenever MINI customers need to get work done on their vehicle, they can be sure that the automaker will take the very best care of them. MINI Countryman dealers are no exception.
MINI performed particularly well in four measures: service quality, service advisor, service facility, and vehicle pick-up. With scores like this, there isn’t much MINI can do to improve. However, here are a few additions MINI might make to solidify its hold over the top spot:
- Online scheduling of service appointments
- Reviewing the technician inspection report with all service customers
- Implementing complimentary maintenance programs
Again, with its service already so good, there’s not a lot of major improvements MINI can make. It’s always looking to further improve, so I wouldn’t be surprised to see the automaker adopt some of those ideas.
The auto market is a really competitive one, and good service is a trait that is highly valued by customers. So this is definitely a way that MINI distinguishes itself from competitors. At Orlando MINI, you’ll get the prize-winning service that MINI is known for!